Privacy Policy

When you contact us or request service, we collect information you provide directly. This includes your name, phone number, email address, service address, and details about your plumbing issue.

If you make a payment, we collect billing information such as your credit card details or bank account information. We use secure payment processors and do not store full payment card numbers on our servers.

We also collect information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time and date of your visit. We use cookies and similar technologies to gather this data.

We use your information to schedule and provide plumbing services, respond to your requests, and communicate with you about your appointment or estimate.

We may use your contact details to send you service updates, appointment reminders, and occasional promotional offers. You can opt out of marketing messages at any time.

We also use information to improve our website, services, and customer experience. This includes analyzing how visitors use our site and troubleshooting technical issues.

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly.

We do not use cookies to collect sensitive personal information without your consent.

We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and usage patterns. These tools may collect information sent by your browser as part of a web page request, such as cookies or your IP address.

We may also use third-party service providers for scheduling, payment processing, and customer relationship management. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect it.

We do not sell, trade, or rent your personal information to others. We share your information only in the following circumstances: with service providers who help us operate our business, when required by law or to protect our rights, and in connection with a business transfer or merger.

We may share aggregated, non-personal information for marketing or analytical purposes. This data does not identify you personally.

We retain your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your information.

If you request deletion of your data, we will honor your request unless we are required by law to retain it.

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include physical, electronic, and managerial safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work hard to protect your data.

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing of your data.

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

We may update this privacy policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions about this privacy policy or our data practices, please contact us by phone at +1 713-655-1138 or visit our website. You can also write to us at our business address in Sioux Falls, South Dakota.